Privacy Policy

This Privacy Policy ("Policy") describes how jidbaj ("we", "us", "our") collects, processes, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who register an account, visit the website at jidbaj.bet, or otherwise interact with the jidbaj Service.

This Policy applies to all personal data provided directly by you during registration and account use, data collected automatically as you browse the platform, and data received from third-party payment providers such as bKash, Nagad, Rocket, and Upay. It applies regardless of whether you access jidbaj from a mobile device, a tablet, or a desktop browser.

By registering a jidbaj account or continuing to use our Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

If you have questions about how jidbaj handles your data, contact our support team at [email protected]. Our team operates on Bangladesh Standard Time (UTC+6) around the clock.

jidbaj collects personal data from two primary sources: information you provide directly and information collected automatically during your use of the Service.

Information you provide directly:

• Registration data: full name, date of birth, email address, mobile phone number, and account credentials (username and password).
• Identity verification documents: national identity card (NID), passport, driving licence, or other government-issued photo identification requested during KYC checks.
• Payment information: mobile banking account numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and card details (Visa, Mastercard) used for deposits and withdrawals. Full card numbers are not stored on jidbaj servers — they are tokenised by our payment processing partners.
• Support communications: the content of emails, live chat messages, or other correspondence you send to our support team.
• Responsible gaming declarations: self-exclusion requests, deposit limit elections, and any problem gambling disclosures you voluntarily share.

Information collected automatically:

• Device & technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: pages visited, games played, bet history, session duration, click patterns, and navigation paths within the jidbaj platform.
• Cookies & similar technologies: session cookies, preference cookies, and analytics cookies as described in Section 6 of this Policy.
• Geolocation data: approximate location derived from your IP address for fraud prevention and access control purposes. jidbaj does not access precise GPS location data from your device.

jidbaj processes your personal data only for the specific, legitimate purposes listed below. We do not use your data for purposes that are incompatible with these stated uses without first obtaining your consent.

jidbaj does not sell your personal data. We share data only where it is strictly necessary to deliver the Service and only with the categories of recipients listed below. All third-party recipients are contractually bound to process your data only for the stated purpose and to maintain confidentiality.

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive transaction data necessary to process deposits and withdrawals.
• KYC and identity verification partners: specialist identity verification services receive document images and personal data solely to confirm player identity and age as part of our responsible gaming and anti-fraud processes.
• Game content providers: licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a player session token and anonymised identifier to deliver their game content. These providers do not receive your full profile data.
• Analytics providers: aggregated, anonymised usage data may be shared with analytics platforms to help us understand platform performance. No personally identifiable information is included in these analytics reports.
• Legal and regulatory authorities: jidbaj may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory authorities where required to do so by applicable law, court order, or to investigate suspected fraud or money laundering.

jidbaj does not transfer personal data to recipients outside of the jurisdictions in which we operate without implementing appropriate safeguards. Where data is transferred internationally, we ensure adequate protections are in place through contractual data processing agreements.

jidbaj retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any legal or regulatory obligations that require longer retention.

• Active accounts: personal data is retained for the duration of your account being active on the platform.
• Closed accounts: following account closure, jidbaj retains transaction records, identity documents, and bet history for a minimum of five years to comply with anti-money laundering regulations and to resolve any retrospective disputes.
• Support records: communications with our customer support team are retained for up to three years from the date of the last interaction.
• Marketing data: if you have opted in to marketing, your marketing preference and associated contact details are retained until you withdraw consent, after which they are deleted within 30 days.
• Cookies: session cookies are deleted automatically when you close your browser. Persistent analytics cookies expire within 12 months unless renewed by continued use of the platform.

When personal data is no longer required and no legal obligation requires its retention, jidbaj securely deletes or anonymises it so that it can no longer be linked to an identifiable individual.

As a jidbaj player, you hold the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected]. We will respond within 14 business days. We may need to verify your identity before actioning a request.

• Right of access: you may request a copy of the personal data jidbaj holds about you.
• Right to rectification: you may request correction of inaccurate or incomplete personal data held in your account.
• Right to erasure: you may request deletion of your personal data, subject to any overriding legal retention obligations.
• Right to restriction: you may request that jidbaj restricts the processing of your data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: you may request a copy of your personal data in a structured, machine-readable format where processing is based on your consent.
• Right to withdraw consent: where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: you may object to processing of your personal data for direct marketing purposes at any time.

jidbaj uses cookies and similar technologies to operate the platform securely and to understand how players use the Service. The following categories of cookies may be set when you visit jidbaj.bet:

• Strictly necessary cookies: these cookies are essential for the platform to function. They maintain your login session, remember your security preferences, and protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: these optional cookies collect anonymised data about how players navigate the site — which pages are visited most frequently, where players enter and exit, and how long sessions last. This data helps jidbaj identify usability improvements and optimise the player experience.
• Preference cookies: these cookies remember settings you have applied, such as your preferred language or display preferences, so they are retained between sessions.

You can control cookie settings through your browser's privacy or settings menu. Most browsers allow you to block or delete cookies. Be aware that disabling strictly necessary cookies will prevent you from logging in to jidbaj. jidbaj does not use advertising cookies or sell cookie data to any third party.

jidbaj applies a layered security approach to protect player data at every stage of its lifecycle. Key measures include:

• 256-bit SSL/TLS encryption on all data transmitted between player devices and jidbaj servers.
• Password hashing using industry-standard cryptographic algorithms — jidbaj never stores passwords in plain text.
• Two-factor authentication (2FA) available on all player accounts via OTP sent to your registered mobile number.
• Access controls ensuring that only authorised jidbaj personnel with a legitimate business need can access player records, with all access logged and audited.
• Regular security assessments including vulnerability scanning and penetration testing conducted by independent security professionals.
• Incident response procedures enabling jidbaj to detect, contain, and notify players of any data security incident within a reasonable timeframe.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your jidbaj account has been compromised, contact our support team immediately at [email protected] so that your account can be secured without delay.

jidbaj is strictly an adult-only platform. Access to real-money gambling services is prohibited for individuals under the age of 21. jidbaj does not knowingly collect personal data from anyone under 21 years of age.

If jidbaj discovers or is notified that personal data has been collected from an individual who did not meet the minimum age requirement at the time of registration, that account will be suspended immediately, all funds will be returned to the verified payment source, and the associated personal data will be deleted from our systems as promptly as legally permissible.

If you believe a minor may have created an account on jidbaj, please contact us at [email protected] so that we can investigate and act without delay.

jidbaj reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address associated with their account, and we will update the effective date displayed at the top of this page.

Continued use of the jidbaj Service following notification of a revised Policy constitutes acceptance of the updated terms. If you do not agree with a revised Policy, you may close your account by contacting our support team. The most current version of this Policy is always available at jidbaj.bet/privacy-policy.